Refund & Cancellation Policy
Effective Date: 07-06-2026
Business Name: Sri Vari Business Enterprises
Product Name: SV Billing AI
Website: www.srivaribusiness.com
This Refund & Cancellation Policy applies to payments made for SV Billing AI, an AI-powered billing and invoicing software product owned and operated by Sri Vari Business Enterprises.
By purchasing a subscription, plan, service, or product access through our website, you agree to this Refund & Cancellation Policy.
1. Nature of Service
SV Billing AI is a digital software product provided through online access, subscription, implementation, support, or related software services.
Our services may include:
· Billing and invoicing software access
· Customer and product master management
· Invoice generation
· Payment tracking
· Business dashboard and reports
· GST-ready billing structure
· AI-assisted billing support
· Setup, onboarding, implementation, or customization support, where applicable
Since SV Billing AI is a digital service, refunds are handled based on service activation, usage, technical issues, and the nature of the plan purchased.
2. Subscription Cancellation
Customers may request cancellation of their subscription by contacting us at:
Email: contact@srivaribusiness.com
Phone: +919789986530
Cancellation requests should include:
· Customer name
· Registered email ID
· Subscription/order/payment reference number
· Reason for cancellation
Once a cancellation request is received, we will review and process it within a reasonable business timeframe.
Cancellation will stop future renewals, where applicable. However, cancellation does not automatically entitle the customer to a refund for the current billing period unless specifically approved under this policy.
3. Refund Eligibility
A refund may be considered only in the following cases:
1. Payment was deducted more than once for the same subscription or order.
2. Payment was successful, but SV Billing AI access was not activated due to a technical issue from our side.
3. The customer was charged incorrectly due to a billing or system error.
4. A refund is required under applicable law.
5. Sri Vari Business Enterprises approves the refund after reviewing the customer’s request.
4. Non-Refundable Cases
Refunds will generally not be provided in the following cases:
1. Change of mind after purchase.
2. Non-usage of the software after account activation.
3. Customer entered incorrect information during purchase or registration.
4. Customer no longer requires the service after activation.
5. Customer is unable to use the product due to lack of required device, browser, internet, or user-side technical setup.
6. Customer has used the service during the subscription period.
7. Customized setup, implementation, onboarding, training, or support services have already been delivered.
8. Subscription period has expired.
9. Account is suspended or terminated due to misuse, violation of terms, fraudulent activity, or unlawful use.
10. Any issue caused by incorrect data entered by the customer.
5. Refund Request Timeline
Refund requests must be raised within 7 days from the date of payment.
Requests received after 7 days may not be eligible for refund unless approved by Sri Vari Business Enterprises at its sole discretion.
6. Refund Processing
If a refund is approved:
· The refund will be processed to the original payment method, wherever possible.
· Refund processing timelines may depend on the payment gateway, bank, card issuer, UPI provider, or financial institution.
· Standard refund timelines may vary depending on the payment mode.
· Any applicable payment gateway charges, bank charges, taxes, or transaction fees may be deducted where applicable.
Sri Vari Business Enterprises shall not be responsible for delays caused by banks, payment gateways, or financial institutions after the refund has been initiated.
7. Duplicate Payment
If a customer makes a duplicate payment for the same order or subscription, the duplicate amount may be refunded after verification.
The customer must share proof of duplicate payment, including transaction ID, payment screenshot, bank statement entry, or payment confirmation email.
8. Failed or Pending Payments
If payment is deducted from the customer’s account but not confirmed by our payment gateway, the amount is usually reversed automatically by the bank or payment gateway.
Customers may contact us with payment proof if the amount is not reversed within the expected banking timeline.
9. Plan Changes and Upgrades
If a customer upgrades to a higher plan, the additional amount payable will be calculated based on the selected plan and billing terms.
Downgrades, if allowed, may apply from the next billing cycle. No refund will normally be issued for plan downgrades during an active billing period unless specifically approved.
10. Free Trial / Demo Access
If SV Billing AI is offered under free trial or demo access, the customer is encouraged to evaluate the product before purchasing a paid plan.
Once a paid subscription is purchased and activated, refund eligibility will be governed by this policy.
11. Service Issues
If the customer faces technical issues, they should first contact our support team. We will make reasonable efforts to resolve genuine technical issues.
A refund may be considered only if the issue is confirmed to be from our side and we are unable to provide access or resolve the issue within a reasonable timeframe.
12. Contact for Cancellation and Refund
For cancellation, refund, billing, or payment-related queries, please contact:
Sri Vari Business Enterprises
Product: SV Billing AI
Email: contact@srivaribusiness.com
Phone: +919789986530
Address: Selaiyur, Chennai, India
Website: www.srivaribusiness.com
13. Policy Updates
Sri Vari Business Enterprises reserves the right to update or modify this Refund & Cancellation Policy from time to time.
Any changes will be posted on this page with the updated effective date.
Continued use of SV Billing AI after policy updates means you accept the revised policy.